Coffee related questions
As raw coffee, specialty coffee is free of defects, processed with care and purpose, adequately sized, sorted by size and dried. In the cup, the coffee is free of faults and taints. The taste of the coffee has discernible quality flavour notes which is graded on the cupping table by coffee industry experts. But specialty coffee is much more than technical checks and balances. It is about the livelihoods of every person involved from the farmer, picker, sorter, truck driver, warehouse worker, freighter and roaster. All working together to ensure that the care of those before them can be continued until it reaches your cup.
We only use specialty coffee, which is the top 1% of arabica beans sourced from our relationship growers. Not only do we use specialty coffee, we personally select each individual raw coffee that we roast. And we only buy the best of the latest harvest, so the coffee is always fresh.
We have relationships built over many years with many coffee growers in a number of countries including Colombia, Costa Rica, Honduras, Brazil, Indonesia and Guatemala. We’ve visited the farms and know the farmers personally. We continue to foster and strengthen our partnerships with producers who, like us, are focused on quality.
Many people who ask us where we source our coffee beans from, often want to know the countries we buy our beans from. For us, the producers and the quality of the coffee is just as important.
There are many ways to practice fair, and even fairer trade, beyond the label of Fairtrade. We believe our ongoing relationship with producers is more viable for the farmer and more sustainable for the industry.
As roasters of only specialty coffee we believe producers take enormous pride in the work that they do. We know this from our farm visits. We taste this in their offerings. We reciprocate that pride with our ongoing support in purchasing and honouring the price they set.
We use specialty coffee which is the very top end of arabica beans sourced from our relationship growers. Only the best of the latest harvest is sourced by us so we can be certain of providing the finest coffee to you. Our Sydney roastery has won plenty of awards. We've won the Sydney Morning Herald's Good Coffee Award for 4 years in a row. And as Sydney is renowned for having one of the best coffee in the world, we feel very honoured to be recognised for our efforts .
In Sydney, Australia by Coffee Alchemy. This is where we started and where we won a series of awards for the best coffee Sydney has to offer. Know Our Story
Coffee Alchemy is our roastery in Sydney, Australia, it's where we started roasting coffee. Coffee Alchemy won best coffee (Sydney) every year the SMH Good Cafe Guide was published.
We were invited to open a cafe in Sydney CBD at The Strand Arcade, and decided to call it Gumption because that’s what our customers get when they drink our coffee. And in the city, that's what you need most. After opening in The Strand Arcade, we looked for our next challenge, New York City!
And now we're excited to be in Singapore!
It depends on your personal preference. We offer notes on each of our coffees that will help explain the flavour attributes and also have a coffee quiz to assist. But if you’re undecided then why not try one of our tasting trios which include 3 of our popular blends. It’s also a great gift idea for that coffee lover.
Yes, we can. Just select ‘ground coffee’ when you’re ordering and we’ll make sure it’s freshly ground before we ship it to you.
While there is no specific expiry date, always try to keep your coffee in an airtight container, away from light and in a cool, dry place. Avoid refrigeration. But if you have to, you can freeze it if you're keeping it for a long period of time. You may consider using our canisters for your coffee. The better the storage conditions the longer your coffee lasts. We would recommend not ordering more than your month’s stock of beans at a time. However, you can order 3 months’ worth of your coffee pods because the freshness is sealed in the pod. Coffee is best consumed as soon as possible.
We are sorry if our product or service is not up to your expectations. We are constantly trying to improve and believe that there are always new opportunities to do things a little better every day.
Please contact us via email at firstname.lastname@example.org with any feedback you have and we will be in contact with you as soon as possible to fix the problem.
Yes, we do! You can subscribe directly from our website. A subscription is a great way to ensure you regularly receive fresh coffee to your home or workplace. It’s also a great gift idea. You also get a discount for subscribing.
You can subscribe directly from our website. Our subscriptions are very flexible and allow you to choose the coffee, bag size and frequency, so you always have the best coffee we have to offer.
We offer Standard (pay-as-you-go) and Best Value (Prepaid) subscriptions. Both subscription options include discounts, but please note that no other discount codes can be applied to your subscription order.
- Your account will be charged prior to each shipment.
- You will get a discount of 8% off each shipment.
- You can cancel anytime at least 5 days prior to your monthly ship date. The cancellation should be done via My subscription account > Manage.
Best Value Subscription:
- Pay upfront for a bigger discount. Receive 10% for a 6 months subscription and 15% for a 12 months subscription.
- You can cancel your subscription at the end of the chosen period.
- Your subscription will auto-renew, and your account will be charged for the same subscription period, unless you request a cancellation at the end of your subscription period.
Yes, for both our Standard and Best Value subscriptions.
For our Standard subscriptions, you will continue receiving your subscription order until you cancel the subscription via My subscription account > Manage.
For our Best Value subscriptions, your subscription will renew at the end of the subscription period. This renewal will be for the same subscription period that you had selected. You are able to stop the auto-renew of your Prepaid subscription at the end of your subscription period via My subscription account > Manage.
Yes, you can do so. For Standard (pay-as-you-go) Subscriptions please go to My Subscription Account > Manage. Kindly make the change at least 2 days prior to your next shipment in order for the change to be effective.
For Best Value (prepaid) Subscriptions please email us at email@example.com. Kindly email us at least 2 days prior to your next shipment date.
If you would like to make changes to your subscription one day before or on your shipment date, there will be a 10% service charge.
Single Estates are seasonal. When we run out of the Single Estate you have chosen, we will replace it with another Single Estate option in season and nearest to your chosen Single Estate.
Yes, you can change your address. Please go to >My Subscription Account > Manage >… If your next shipment has not already been dispatched, we will be sure to send your shipment to your new address. We generally ask that any changes to your order be advised to us 2 days prior to your next shipment date.
There is no minimum order quantity. However, if your shipment order is $50 or more, there are no shipping charges. However, for any shipment order below $50 there is a charge of $4.50 per shipment.
You cannot cancel Prepaid Subscriptions, however you can re-direct your coffee to a different address for the remaining period. Please note your subscription will renew at the end of the subscription period. You are able to stop the auto-renew of your Prepaid subscription at the end of your subscription period via My subscription account > Manage.
Yes, you may pause your subscription which will result in skipping your next upcoming shipment, after which your shipments will resume automatically. Please log into >My Subscription Account > Manage, to pause your subscription.
You can log into your Subscription Account to check your next shipment date.
Yes, you can have multiple subscriptions within your Subscription Account, just give each one a different name. You can have the same or different shipping addresses for each of these names.
Gift Vouchers and Gift hampers
Yes, we do. Check out our shop section for gift vouchers.
Our gift vouchers are valid for a period of 6 months from issuance.
Our gift vouchers come in digital format.
Yes, we do. Please checkout our online shop section.
We have partners that ship our products for us direct to your door. The Shipping process will begin as soon as your order is ready. You can usually receive your order within 1-3 days of placing the order.
Our delivery partner will hand over the parcel if the recipient or if any person designated to receive the parcel on the recipient’s behalf, is present. If nobody is present, our delivery partner may leave the parcel at the recipient’s designated address. Our delivery partner will take photographic evidence as proof of delivery.
Our delivery partner will notify the recipient if a delivery attempt is unsuccessful due to the recipient’s absence. Our delivery partner may perform a second attempt to deliver the relevant parcel. If the second attempt fails, our delivery partner may return the parcel to Gumption Coffee or leave the parcel at the recipient’s designated address. If the parcel is returned to Gumption Coffee, the recipient will need to contact Gumption Coffee for further information.
For more shipping information, please read our Shipping Policy.
Within Singapore, shipping is free for orders including S$50 and above. For orders below S$50 shipping is charged at a flat rate of S$4.50. Sign up to our newsletters to take advantages of our promotions with free shipping!
If we receive your order by 11am we will normally have it to you within 2 - 3 days. While we are frequently flying in roasted coffee from Australia roastery to make sure we give you the best coffee experience, we operate on a first come-first served policy which may mean, it could take a few days longer during periods of high order volumes.
Gumption Coffee is not liable for any products damaged or lost during shipping. If you received your order damaged, we ask that you take a photo and contact us immediately to firstname.lastname@example.org. Please save all packaging materials and damaged goods before filing a claim. We will get back to you as soon as possible.
Your order confirmation email should show when your order will be delivered. You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). Should some delay occur we will try to keep you informed as best as we can and provide a new delivery date. A delay might be because we have high order volume and are flying in freshly roasting coffee from Australia just for you!
Hopefully this never happens! But if it does please contact us via email at email@example.com and we’ll replace the coffee as soon as possible. And be certain we are very sorry and we are continually trying to improve our service each and every day.
At the moment we don’t ship internationally from Singapore. If you’re in Australia though you can order from our Sydney roastery or in the US from our New York roastery.
We are unable to accept returns of coffee orders. Also, if you gave a wrong address at the time of purchase, we are unable to cancel your order. We make arrangements to ship your coffee as soon as we receive your order, which makes cancellation difficult. As for the accessories, we check them before shipping to you. Hence, the items shipped to you are not refundable, unless some serious faults were detected which we were unable to pick up at the time of inspection. If you have any issues, you can get in touch with us at firstname.lastname@example.org
Payment and Privacy
We have a number of payment methods including major credit / debit cards, PayNow and ApplePay. We do not accept cash or cheques for online orders.
We store your login information so you can login in the future to place another order or manage your subscription. You can also order as a guest but will have to input your delivery details each time you order.
We do not store credit card information.
More information on our privacy policies can be found here.