Shipping policy
Thank you for shopping at Gumption Coffee, Singapore. Following are the terms and conditions that constitute our Shipping Policy. We ship within Singapore only.
Shipment processing time:
The shipping process will begin as soon as your order is ready. You can usually receive your order within 2-4 days of placing the order.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Standard |
2-4 business days |
S$ 4.50 |
*Shipments over S$ 50 will include free shipping.
Business days include Mondays to Fridays excluding Public Holidays.
Due to COVID-19, delivery delays can occasionally occur. If you have any questions, please feel free to get in contact with us via hello@gumptioncoffee.sg
Shipment confirmation & Order tracking :
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s) and verification code. The tracking number will be active within 24 hours.
Delivery of the parcel:
Our delivery partner will hand over the parcel if the recipient or if any person designated to receive the parcel on the recipient’s behalf, is present.
If nobody is present, our delivery partner may leave the parcel at the recipient’s designated address. Our delivery partner will take photographic evidence as proof of delivery. Our delivery partner only stores information about successful deliveries for 7 days. Any delivery problems will need to be reported to Gumption Coffee within these 7 days. If no issues are reported within 7 days of the successful delivery, Gumption Coffee or our delivery partner will not be liable for any loss or damage to the parcel.
Our delivery partner will notify the recipient if a delivery attempt is unsuccessful due to the recipient’s absence. Our delivery partner may perform a second attempt to deliver the relevant parcel. If the second attempt fails, our delivery partner may return the parcel to Gumption Coffee or leave the parcel at the recipient’s designated address. The parcel is returned to Gumption Coffee, the recipient will need to contact Gumption Coffee for further information.
Damages:
Gumption Coffee is not liable for any products damaged or lost during shipping. If you received your order damaged, we ask that you take a photo and contact us immediately at hello@gumptioncoffee.sg. Please save all packaging materials and damaged goods before filing a claim. We will get back to you as soon as possible.
Returns and exchanges:
We are unable to accept the return of coffee orders. Also, if you gave the wrong address at the time of purchase, we are unable to cancel your order. We make arrangements to ship your coffee as soon as we receive your order, which makes cancellation difficult. As for the accessories, we check them before shipping to you. Hence, the items shipped to you are not refundable, unless some serious faults are detected which we were unable to pick up at the time of inspection. If you have any issues, you can get in touch with us at hello@gumptioncoffee.sg.
Other Questions:
For other questions regarding our shipping, please check our FAQs page.